Effective Date: May 6, 2025

Tremont Lodge and Resort (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website or stay at our property, in accordance with applicable laws in the state of Tennessee and the United States.

I. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, address, phone number, and email address.

• Reservation Details: Dates of stay, room preferences, and number of guests.

• Payment Information: Credit/debit card details (processed securely via third-party payment processors).

• Guest Preferences: Special requests, interests, or amenities used.

• Website Usage Data: IP address, browser type, pages visited, and cookies through analytics tools.

II. How We Use Your Information

We use your information to:

• Process and confirm reservations

• Communicate regarding your stay or inquiries

• Provide customer service and respond to requests

• Improve our website and services

• Send marketing communications (with your consent)

• Comply with legal obligations

III. Sharing of Information

We do not sell, rent, or trade your personal data. We may share your information with:

• Service providers (e.g., booking platforms, payment processors) strictly for business purposes

• Law enforcement or government agencies, if required by law or to protect our legal rights

IV. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze traffic. You may control cookie settings through your browser preferences.

V. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no method is 100% secure, we strive to use commercially acceptable means to protect your data.

VI. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

VII. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal data

• Opt out of marketing emails by clicking the unsubscribe link

• Request information about our data practices

To exercise your rights, please contact us at the information below.

VIII. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their policies before providing any information.

IX. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Your continued use of our site and services signifies your acceptance of the updated policy.

X. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Tremont Lodge and Resort

7726 E Lamar Alexander Pkwy,

Townsend, TN 37882, United States of America

Phone: +1 865-448-3200
Email: reservations@tremontlodge.com